Bookings, Payments & Refunds

1. Quotes

Quotes are in Nigerian Naira (NGN), valid for 14 days, and confirm the spaces, hours, services and fees for your event. Prices are confirmed only in a written quote, not on the website or in the chat assistant.

2. Deposit

A deposit of 50% of the hire fee secures your date. The deposit is non-refundable, because once paid we turn away other enquiries for that date.

3. Balance and caution fee

The remaining balance and the refundable caution fee are due no later than 14 days before the event. Bookings made within 14 days of the event must be paid in full at booking.

If the balance is not received by the due date, we may treat the booking as cancelled by the Client.

4. How to pay

By bank transfer to the account details on your official invoice from Complete Events Limited. We will never ask you to pay into a personal account or change bank details by WhatsApp alone. If in doubt, call +234 802 301 3912 before paying.

We issue a receipt for every payment.

5. Changing your date

Requests to move your date are welcome and subject to availability. One change requested more than 90 days before the event is free of charge; later or additional changes may carry an administration fee stated in writing. Amounts already paid transfer to the new date.

6. Cancellation by the Client

Cancellations must be made in writing. Apart from the non-refundable deposit, refunds of other amounts paid are:

• 90 days or more before the event: full refund of amounts paid apart from the deposit.
• 30 to 89 days before the event: 50% refund of amounts paid apart from the deposit.
• Less than 30 days before the event: no refund, apart from the caution fee.

The caution fee is always returned in full if the event does not take place.

7. Cancellation by us

If we must cancel for reasons within our control, we refund everything you have paid, including the deposit. If an event outside anyone’s control prevents the booking, we offer an alternative date first; if none suits you, we refund all amounts paid apart from costs already incurred for your event, which we will itemise.

8. Refunds

Refunds are paid by bank transfer to the account the payment came from, within 14 working days of the cancellation being confirmed (7 working days for the caution fee after the event).

Questions: WhatsApp or call +234 802 301 3912, or email thecelebrationcentreng@gmail.com (copy info@thecelebrationcentre.online).